Over 10 years of successfully providing an array of business process outsourced (BPO) services
BPO verticals - Finance and Accounting, Software Development, Revenue Cycle Management, Customer Care & Virtual Assistance
Global presence; 5 global offices, 500+ staff servicing clients from around the world
Lead by a team of BPO specialists and experts
Contact Centre Solutioning
Successful implementation of Hutch Sri Lanka’s call center solution, with Genesys CC platform and CRM
Call Centre Outsourced Partner of one of Sri Lanka’s Telco – Mobitel
Call center and managed services to global clients across multiple industries
Virtual assistance and Social Media marketing to global clients
People
Recruiting processes that select, train, and retain the best customer service professionals to improve customer satisfaction
Experienced, result-oriented contact center management team drives agent productivity and operational innovation
Highly skilled and global technology support staff ensures daily operations remain stable and reliable
Process
Complete suite of customer-facing processes in Marketing, Sales and Customer Care
Continuous process improvements in efficiency and effectiveness drive costs down and customer satisfaction up
Technology
Alliances with leading technology partners deliver superior functionality at competitive prices
Fully fledged in-house software development, implementation and help desk teams
Leverages in-house Infrastructure and Application Outsourcing capabilities to provide complete and robust solutions
Focus on Quality
A commitment to quality as an integral part of a total business strategy
An integrated Quality Framework consisting of multiple best practices that comply with international standards
Contact us today to see how we can help your business get the most out of our customer support services. Let us worry about your customer support so you can concentrate on making your business even more successful.
