Our Capabilities and Strengths
Slider

Broad BPO Experience

  • Over 10 years of successfully providing an array of business process outsourced (BPO) services
  • BPO verticals - Finance and Accounting, Software Development, Revenue Cycle Management, Customer Care & Virtual Assistance
  • Global presence; 5 global offices, 500+ staff servicing clients from around the world
  • Lead by a team of BPO specialists and experts

Contact Centre Solutioning

  • Successful implementation of Hutch Sri Lanka’s call center solution, with Genesys CC platform and CRM
  • Call Centre Outsourced Partner of one of Sri Lanka’s Telco – Mobitel
  • Call center and managed services to global clients across multiple industries
  • Virtual assistance and Social Media marketing to global clients

People

  • Recruiting processes that select, train, and retain the best customer service professionals to improve customer satisfaction
  • Experienced, result-oriented contact center management team drives agent productivity and operational innovation
  • Highly skilled and global technology support staff ensures daily operations remain stable and reliable

Process

  • Complete suite of customer-facing processes in Marketing, Sales and Customer Care
  • Continuous process improvements in efficiency and effectiveness drive costs down and customer satisfaction up

Technology

  • Alliances with leading technology partners deliver superior functionality at competitive prices
  • Fully fledged in-house software development, implementation and help desk teams
  • Leverages in-house Infrastructure and Application Outsourcing capabilities to provide complete and robust solutions

Focus on Quality

  • A commitment to quality as an integral part of a total business strategy
  • An integrated Quality Framework consisting of multiple best practices that comply with international standards

Contact us today to see how we can help your business get the most out of our customer support services. Let us worry about your customer support so you can concentrate on making your business even more successful.

LET US HEAR FROM YOU!

Complete your details and we will get back to you within a business day.

Do you have
questions about
any of our offerings?


Call Us +94 115146688

Loading...

ISO Certification